FAQ

WRITING

Where can I buy refills?

Pen and pencil refills are available in your pen’s style at any office supply store. You can also buy them here in my store, which includes free 3-day shipping.

How do I replace the ink/lead in my pen?

Each pen style has a different method of changing the cartridge. Although it is not complicated, it is not intuitive. Before you start pulling and twisting at your pen, please visit my how-to page that will help you with your exact pen. If you still need help, contact me, and I will gladly assist you.

Does it come with a box?

Yes! Every regularly priced pen over $35 comes with a nice pen or gift box. Nicer pens come with nicer boxes! If you’d like to upgrade your pen box to wood, check out the pen box selection here.

How do the pens write?

The majority of pens I make are ballpoint or rollerball pens with the occasional mechanical pencil. Ballpoint pens write remarkably similar to the famous BIC pen you’re likely already used to. Rollerball pens write slightly more elegantly, but are just as, if not more comfortable than most pens you’ve used. Gel pens and fountain pens are more luxurious writing instruments and write with incredibly good characteristics.

How large are they?

All pens and pencils are a comfortable size in the hand, or they wouldn’t make for a very good writing instrument, of course! That said, most pens are around 5″ long and one-quarter to one half inch wide.

Ordering & Shipping

A Gift: Do you include a box and gift receipt?

Yes. If this item is a gift, include that note in the comments section during checkout. I will include a receipt without the price and make sure your item is a nice gift or pen box that makes a beautiful presentation and nice un-boxing experience.

How long will it take for my item to arrive?

Items will usually be shipped within 48 hours and will arrive within 3-5 business days via priority mail. You will be provided a tracking number for your item after it ships. If for any reason your order will take longer than expected, you will be notified.

Will you deliver internationally?

International shipments require extra effort and expense. It may even require long forms be completed, which takes time. If you would like an item shipped outside the United States, please contact me to inquire about shipping costs prior to ordering and I will be happy to accommodate.

Do you accept returns?

If for any reason, you are dissatisfied with your product, you may return it for a full refund, less actual shipping costs within 14 days. Contact us to issue a Return Order #.

GENERAL

Do you do custom projects for clients?

Absolutely! There are endless combinations of hardware and materials that can be combined to create a one-of-a-kind piece. Metal, glass, wood, stone, antler and so much more is available. Just ask! I am happy to share ideas and give you a quote.

Are your items made in America?

Absolutely! Every item on this site is made, lovingly and obsessively made by hand in the United States of America. I never outsource any of my work and all the glass available here has been purchased directly from an American artists I know personally, which benefits them to the fullest extent. It’s important to note that the raw materials (glass, stone, metal) are sourced from countries around the world, as is standard practice with the vast majority retail items.

Will this item fit me?

While some items are size-adjustable, many are not. To see if a necklace would fit you, take a piece of string and wrap it loosely around your neck touching the string together at the point at which you’d like the necklace to sit. Measure the string with a tape/ruler and check it with the size listed at the bottom of the item description.

Customers Love Their Pens

Jack D. Ciallella
jciallella@gmail.com

(732) 642-5806
[text message only]

San Diego, California
United States

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Now offering private lessons in Pen Making. Take home a finished pen you made in just one session!  Contact me for details.